Customer Experience for Government and Education

Empowering people to live and learn with the right information as and when they need it is at the centre of good customer experience in government and education. It builds trust and confidence in the services you provide, engaging people and answering their queries, leading to long term engagement.

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In the civic space, the democratisation that digital tools has enabled is just the beginning of an ongoing journey, and great customer experience (CX) puts people and their needs at the heart of how you communicate your services. Providing the right info at the right time builds trust and keeps people informed on the crucial projects happening in their world. 

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For the next generations coming through the education sector a complete CX experience can help build and maintain a strong relationship, and manage expectations from both students and whanau. Identifying where those students might come from, and what might appeal is also part of how Spark Business Group can help you.

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With a range of powerful tools like Amazon Connect, Genesys Cloud Contact Centre, Adobe Campaign  and Ubiquity to model future wants and needs, Spark Business Group has the ideal partners to transform the customer experience journey in your business for today and tomorrow.