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Communication with customers is one thing, doing it in a relevant and personal way that develops a real connection takes business to the next level.
Engaging at the right time through the right channel, be it SMS, email, social or phone, can measurably increase your service performance. Spark Business Group can help you dive into the data to develop a customer experience (CX) strategy on leading platforms; Amazon Connect and Genesys. We’ll also help you optimise engagement with customers, deliver targeted campaigns and build a contact centre that is both efficient and capable of handling customer needs there and then.
It all helps you deliver personalised experiences that get results and improve your ROI.
Communication with customers is one thing, doing it in a relevant and personal way that develops a real connection takes business to the next level.
Engaging at the right time through the right channel, be it SMS, email, social or phone, can measurably increase your service performance. Spark Business Group can help you dive into the data to develop a customer experience (CX) strategy on leading platforms; Amazon Connect and Genesys. We’ll also help you optimise engagement with customers, deliver targeted campaigns and build a contact centre that is both efficient and capable of handling customer needs there and then.
It all helps you deliver personalised experiences that get results and improve your ROI.
Dive into our latest video series, where we illuminate key considerations for business leaders and cyber security professionals aiming to enhance their cyber security stance
Check out our security seriesGreat customer experience helps create meaningful, connected interactions that build enduring relationships. But, customer satisfaction can be a fast moving target with smart technologies and customer expectations continually changing. By tailoring your data you can deliver powerful self service, predictive routing and experiences unlike anything previously achieved. It also allows for automation of those repetitive tasks freeing up people to focus on more complex tasks.
And by doing it all from the cloud your team can work flexibly, engage with customers on multiple channels and rapidly scale to meet demand. Easily integrate with other systems that hold customer data to enhance the customer experience and adopt new innovative capability as it becomes available to keep ahead of the curve.
