Customer Experience for Retail

The physical retail environment has been disrupted by the maturing online shopping experience. Retailers are now looking to bridge the experience, using the data of their online portals to unify the frontline experience, while also meeting the customer where they want to be. 

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Spark Business Group can help personalise the shopping experience for your customers with a connected journey that can fundamentally shift your customer experience and grow the relationship. That might be Adobe Campaign or Ubiquity to create the journey or Genesys Cloud Contact Centre or Amazon Connect to guide the experience. Find out how these powerful tools can be tailored to your needs.